FAQ

WHY ARE PALADIN PRODUCTS SUPER SPECIAL?

All Paladin products are all made using sustainable materials. Each Paladin Saddle Pad is made using Recycled Plastics - in fact more than 15 1Ltr Plastic Bottles are recycled into every pad. 

WHAT SIZES & CUTS DO YOU DO?

We currently only have full size products and general purpose products. If you would like detailed information on specific measurements please contact us. 

WHY DON'T YOU DO DRESSAGE PADS!

Bear with us!! Dressage pads are coming!! In the meantime our General Purpose pads will fit all saddles.

HOW DO I TAKE CARE OF MY PALADIN PRODUCT?

Everything can be washed on a gentle cold wash. Please do not tumble dry your Paladin products.

WHAT IF I DON'T LIKE THE PRODUCT WHEN IT ARRIVES?

We're pretty confident you will love it! But if by some chance you don't then please let us know and we have a money back guarantee on ALL products. 

HOW LONG DO I HAVE TO WAIT FOR MY PRODUCT?

Orders are shipped out within 24 (working) hours. If you live within the UK your order will be there within 2 days and if you live outside the UK your order will be there between 8 and 10 days (YAY!)

HOW WILL I KNOW WHEN MY PARCEL IS ON IT'S WAY

When your order is shipped you will receive an email with a tracking number. We use DPD within the UK and Royal Mail outside the UK (remember to check your junk if you can't find it).

MY ORDER ARRIVED INCOMPLETE OR DAMAGED WHAT SHALL I DO?

OMG we're so sorry!! Contact us immediately and we will sort out a fresh and gorgeous product for you!

WHAT'S YOUR PRIVACY POLICY?

We will never share your data with a 3rd party!

IF WE CAN'T ANSWER YOUR QUESTION ABOVE THEN PLEASE DO NOT HESITATE TO CONTACT US. (Yes I find contact forms super annoying too so please feel free to email me directly on ginny@paladin-equestrian.com)